IT Service Desk Specialist with French
Location – Kraków
We offer :
You would provide technical support and incident management to users of IT systems and peripheral equipment company wide. You would be responsible for receiving, entering, troubleshooting, prioritizing, escalating, and updating all IT incidents involving hardware, software, applications, networking or products on the IT standards list. You will have a chance to gain knowledge in many fields of IT thanks to extensive training and close cooperation with other IT teams. Also, our centrally-located IT Solutions & Services department will provide you with opportunities to develop your career and expertise in different areas of IT.
You will :
• Provide dedicated IT resolution and incident management services to International Paper employees by receiving, tracking, prioritizing, and documenting IT incidents, inquiries, and requests for service
• Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
• Follow and understand incident resolution processes with focus on appropriate routing of tickets
• Meet clearly defined performance metrics
• Work efficiently in a Team environment
You have
• Customer focus and exceptional phone etiquette
• Good communication and listening skills
• Excellent time management and organizing skills
• Analytical problem solving abilities
• Detail oriented
• IT support experience would be an asset
• Fluency in written and spoken French and English
• Fluency in written and spoken Spanish would be an asset
• Readiness to work around one weekend shift per month
Contact us: ippolandrecruitment@ipaper.com
